Reservation and Communications Supervisor

BIDEFORD HOUSE PTE. LTD.

Singapore, Singapore
Opera pms proficiency
Synxis crs experience
Reservations system operation
The role involves managing the day-to-day running of the Reservation Department while developing specific goals and strategies

Job Summary

  • The role involves managing the day-to-day running of the Reservation Department while developing specific goals and strategies.
  • Candidates must be proficient in operating Opera PMS and Synxis CRS systems to ensure accurate reservation entry and updates.
  • The position requires training reservations agents and ensuring prompt, courteous service for all hotel guests and enquiries.

Matching Summary

Match Score: 85

The role involves managing the day-to-day running of the Reservation Department while developing specific goals and strategies.

Skills & Requirements

Must-have

  • Opera PMS proficiency
  • Synxis CRS experience
  • Reservations system operation
  • Telephone etiquette mastery
  • Rate and package knowledge
  • Guest issue handling

Nice-to-have

  • Training reservations agents
  • Sustainability goal implementation
  • COMOClub loyalty program awareness
  • F&B offerings knowledge
  • Leading Quality Assurance guidelines

Key Requirements

  • Experience with Opera Cloud or Opera PMS
  • Knowledge of Synxis CRS
  • Understanding of front office procedures
  • Ability to train staff on booking tasks

Work Rights

Not specified

Tailored Resume

Cover Letter