Etic, Gcp Technical Support Engineer - Senior Associate
PwC PricewaterhouseCoopers GmbH
Cairo, Egypt
L2/l3 cloud support
Itil incident management
Itil problem management
Handle escalated incidents related to cloud services, ensuring timely resolution in line with SLAs
Job Summary
Handle escalated incidents related to cloud services, ensuring timely resolution in line with SLAs.
Conduct in-depth root cause analysis and develop long-term solutions to enhance system stability and reduce downtime.
Identify opportunities for improving service delivery and performance, using metrics and reporting to measure success and propose enhancements to cloud operations and processes.
Matching Summary
Handle escalated incidents related to cloud services, ensuring timely resolution in line with SLAs.
Skills & Requirements
Must-have
L2/L3 cloud support
ITIL incident management
ITIL problem management
ITIL change management
Cloud services management
Managed services framework
Nice-to-have
Automation tools experience
DevOps tools familiarity
Excellent customer service
Analytical and critical thinking
Key Requirements
4-7 years experience
Bachelor's degree in Computer Science or IT
Cloud Certifications required
ITIL Certifications highly desirable
Proven incident, problem, and change management experience