The Quality Evaluator role supports monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards
Job Summary
The Quality Evaluator role supports monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.
Responsibilities include reporting evaluation results to stakeholders, participating in calibration sessions, and contributing to process improvements.
This entry-level position requires a Bachelor's Degree and offers the opportunity to gain basic skills in a structured environment with supervision.
Matching Summary
The Quality Evaluator role supports monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.