Japanese Customer Service Advisor

NEXT plc

Leicester, United Kingdom
Base: £14.23 ph; bonus: up to 20% performance-rela...
On-site
Fluent in spoken and written japanese
Strong english communication skills
Previous customer-facing experience
NEXT plc is seeking a Japanese Customer Service Advisor to join their international team in Leicester, UK. The role involves providing professional support to customers in both Japanese and English, with a focus on resolving inquiries efficiently and fostering a positive customer experience

Job Summary

  • This role offers a dynamic opportunity to support NEXT's global reach by engaging with customers across multiple channels including phone, email, WhatsApp, and live chat.
  • Successful candidates will receive training for five weeks onsite in Leicester before potentially transitioning to remote work after 6-9 months of service.
  • Employees enjoy benefits including 25% off retail products, quarterly bonuses, free parking, and access to health and wellbeing services.

Matching Summary

Match Score: 85

NEXT plc is seeking a Japanese Customer Service Advisor to join their international team in Leicester, UK. The role involves providing professional support to customers in both Japanese and English, with a focus on resolving inquiries efficiently and fostering a positive customer experience.

Salary

Base: £14.23 per hour; Bonus: Up to 20% performance-related bonus possible after probation; Benefits: Discretionary bonuses and enhanced pay opportunities for meeting KPIs

Skills & Requirements

Must-have

  • Fluent in spoken and written Japanese
  • Strong English communication skills
  • Previous customer-facing experience
  • Problem-solving mindset with attention to detail
  • Confidence using CRM platforms

Nice-to-have

  • Experience in fast-paced collaborative environments
  • Proactive approach to process improvement
  • Ability to handle challenging conversations calmly
  • Genuine passion for helping people

Key Requirements

  • Fluency in Japanese language required
  • Right to work in the UK without sponsorship
  • No unsuccessful application for similar role in last 6 months

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter