テックマークジャパン株式会社　業務部　修理受付センタースタッフ

AIG Group

Sumida, Japan
Kpi management and improvement
Quality management and improvement
Escalation response
Manage and operate the repair reception call center for the extended warranty program, focusing on KPI and quality management

Job Summary

  • Manage and operate the repair reception call center for the extended warranty program, focusing on KPI and quality management.
  • Handle escalations from the call center, including secondary support for inquiries from end-users regarding the overall system.
  • Build and operate the web reception system, including Touchpoint and selection of other system tools.

Matching Summary

Manage and operate the repair reception call center for the extended warranty program, focusing on KPI and quality management.

Skills & Requirements

Must-have

  • KPI management and improvement
  • Quality management and improvement
  • Escalation response
  • Web reception system operation
  • Basic PC skills (Excel, Word, PowerPoint)
  • Telephone support skills
  • Communication skills
  • Hospitality

Nice-to-have

  • End-user complaint handling
  • Product knowledge (home appliances)
  • Broad operational perspective
  • Proactive in facing challenges
  • Positive attitude

Key Requirements

  • Call center management experience
  • Call center setup and construction experience
  • Vendor management experience
  • Web reception system construction and operation experience

Work Rights

Not specified

Tailored Resume

Cover Letter