Customer Service Representative Supervisor

Great Road Vet Hospital

Acton, MA, USA
Base: $19-$22ph; bonus/equity: performance-based b...
Not specified (assumed in-person due to the nature of the role).
Exceptional customer service skills
Strong communication and leadership
Manage staff schedules
Great Road Vet Hospital is seeking a Client Service Representative Supervisor to lead their client service team in Acton, MA. The role emphasizes exceptional customer service, team leadership, and effective communication within a veterinary environment

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
  • At Great Road Veterinary Hospital, we’re committed to your growth, development, well-being, and success.

Matching Summary

Match Score: 85

Great Road Vet Hospital is seeking a Client Service Representative Supervisor to lead their client service team in Acton, MA. The role emphasizes exceptional customer service, team leadership, and effective communication within a veterinary environment.

Salary

Base: $19-$22/hour; Bonus/Equity: performance-based bonuses; Benefits: 401(k) with company match, CE allowance, Employee pet discounts

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Strong communication and leadership
  • Manage staff schedules
  • Assist with hiring and training
  • Address performance issues
  • Audit end-of-day procedures

Nice-to-have

  • Motivated, energetic, compassionate
  • Foster professional growth
  • Supportive workplace culture

Key Requirements

  • Minimum of three years of relevant experience in veterinary settings
  • Experience in human medical fields encouraged
  • High school diploma
  • 1 year of veterinary medicine experience
  • 1 year of leadership experience (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter