Senior Operator

IDEMIA

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On-site
Lead daily operations
Coordinate shift team
Respond to escalation requests
IDEMIA is seeking a Senior Operator for its Security Service Center, responsible for leading daily operations and ensuring excellent service levels. The ideal candidate will have a background in customer support and IT, strong technical skills, and a commitment to teamwork

Job Summary

  • As the Senior Operator you will be directly responsible for coordinating shift team and all activities on your shift.
  • Security Service Center is a critical function within IDEMIA and you will directly contribute to it’s excellence in both service levels and value it provides the organization.
  • IDEMIA Secure Transactions is the leading technology provider making it safer and easier to pay and connect.

Matching Summary

Match Score: 85

IDEMIA is seeking a Senior Operator for its Security Service Center, responsible for leading daily operations and ensuring excellent service levels. The ideal candidate will have a background in customer support and IT, strong technical skills, and a commitment to teamwork.

Skills & Requirements

Must-have

  • lead daily operations
  • coordinate shift team
  • respond to escalation requests
  • event management
  • incident management
  • monitor metrics and KPIs

Nice-to-have

  • professional friendly manner
  • contribute to high-performing environment

Key Requirements

  • Bachelors degree in Computer Science, IT, or related field
  • 2+ years customer support experience
  • Familiarity with ticketing systems
  • ITIL practices knowledge
  • Knowledge of operating systems
  • Basic understanding of networking protocols

Work Rights

Not specified

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