Solera is seeking a Technical Customer Support Manager to lead a team of up to 15 Technical Support Representatives. This role focuses on delivering exceptional customer service, team leadership, and collaboration with cross-functional teams to enhance both individual and team performance
Job Summary
Solera is a global leader in risk and asset management data solutions serving the automotive and insurance ecosystems.
The role involves leading a team of up to 15 Technical Support Representatives to deliver exceptional customer experiences.
Success requires fostering a collaborative environment while analyzing performance metrics to drive continuous improvement.
Matching Summary
Match Score: 85
Solera is seeking a Technical Customer Support Manager to lead a team of up to 15 Technical Support Representatives. This role focuses on delivering exceptional customer service, team leadership, and collaboration with cross-functional teams to enhance both individual and team performance.
Skills & Requirements
Must-have
3-4 years technical support leadership experience
Team management up to 15 representatives
Customer service principles and empathy
Performance metrics monitoring and reporting
Cross-functional collaboration skills
Nice-to-have
Additional language proficiency
Continuous improvement mindset
Knowledge sharing culture promotion
Adaptability in fast-paced environments
Key Requirements
3-4 years proven technical support leadership experience