Client Services Analyst

Worldpay (FIS)

York, GBR
First level client support
Log reported issues and questions
Gather and review client information
Provide first level support to FIS clients for initial engagement through the documentation and logging of reported issues and questions

Job Summary

  • Provide first level support to FIS clients for initial engagement through the documentation and logging of reported issues and questions.
  • Interacts with multiple teams to help restore service and/or identify and correct core problems as needed.
  • Private Medical Insurance, Life Assurance and Critical Illness Cover, 26 days’ annual leave, Cycle to Work scheme, Retail discounts.

Matching Summary

Provide first level support to FIS clients for initial engagement through the documentation and logging of reported issues and questions.

Skills & Requirements

Must-have

  • First level client support
  • Log reported issues and questions
  • Gather and review client information
  • Basic technical support
  • Monitor client facing applications

Nice-to-have

  • Excellent communication skills
  • Problem solving skills
  • Familiarity with company systems

Key Requirements

  • Minimum 2 Years Relevant Experience
  • Previous Helpdesk or Customer Service Experience
  • Bachelor's Degree Computer science or technical field

Work Rights

Not specified

Tailored Resume

Cover Letter