Manager Application Support

Meybohm Mortgage LLC

Not specified; not specified; medical, dental, vis...
6-8 years service desk experience
2+ years leading l1 support team
Experience with salesforce or erp systems
The role leads daily operations of a Level 1 application support team to ensure consistent, customer-focused service delivery

Job Summary

  • The role leads daily operations of a Level 1 application support team to ensure consistent, customer-focused service delivery.
  • Newrez invests in employee growth and wellbeing through benefits including tuition reimbursement, 401(k) matching, and paid parental leave.
  • The position requires strong analytical skills to drive continuous improvement in processes, tools, and first-contact resolution rates.

Matching Summary

The role leads daily operations of a Level 1 application support team to ensure consistent, customer-focused service delivery.

Salary

Not specified; Not specified; Medical, dental, vision, 401(k), paid leave, tuition reimbursement

Skills & Requirements

Must-have

  • 6-8 years service desk experience
  • 2+ years leading L1 support team
  • Experience with Salesforce or ERP systems
  • Proficiency in ServiceNow or Jira Service Management
  • Strong queue management and SLA oversight skills

Nice-to-have

  • ITIL Foundation certification
  • Knowledge-Centered Service (KCS) familiarity
  • Contact center metrics expertise like AHT and ASA
  • High learning agility for new platforms
  • Consultative and collaborative work style

Key Requirements

  • Bachelor's degree in information systems or equivalent
  • 6-8 years in service desk or application support
  • 2+ years leading an L1 team
  • Hands-on ITSM tool experience
  • Smartphone with security apps required

Work Rights

Not specified

Tailored Resume

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