Sr. Homeowners Assistance Counselor

563

Cincinnati, Ohio, US
Base salary reflective of pyy grade range; incenti...
Not specified (likely onsite due to location and nature of the role)
Loss mitigation experience preferred
Knowledge of fdcpa and privacy laws
Manual dialing for customer contact
Fifth Third Bank is seeking a Senior Homeowners Assistance Counselor in Cincinnati, Ohio, to assist consumers and mortgage loan customers facing defaults. The position focuses on managing loss mitigation efforts, providing counseling, and achieving workout alternatives while ensuring compliance with guidelines

Job Summary

  • The role involves counseling customers in default to achieve workout alternatives while complying with all investor and federal guidelines.
  • Employees are responsible for managing a portfolio of accounts approaching charge-off status and negotiating solutions like forbearance or short sales.
  • The position offers comprehensive benefits including physical, financial, emotional, and social well-being support through the Total Rewards program.

Matching Summary

Match Score: 75

Fifth Third Bank is seeking a Senior Homeowners Assistance Counselor in Cincinnati, Ohio, to assist consumers and mortgage loan customers facing defaults. The position focuses on managing loss mitigation efforts, providing counseling, and achieving workout alternatives while ensuring compliance with guidelines.

Salary

Base salary reflective of pay grade range; Incentive compensation plan eligible based on performance; Comprehensive benefits included

Skills & Requirements

Must-have

  • Loss mitigation experience preferred
  • Knowledge of FDCPA and privacy laws
  • Manual dialing for customer contact
  • Skip tracing for account leads
  • Negotiating workout alternatives

Nice-to-have

  • Foreclosure and REO experience
  • Training new hires capability
  • Process improvement suggestions
  • Team environment interaction skills

Key Requirements

  • High School Diploma or equivalent required
  • Minimum two years collection or customer service experience
  • Knowledge of mortgage default timelines and procedures

Work Rights

Not specified

Tailored Resume

Cover Letter