Technical Service Representative Ii - Small Engine Repair (bilingual)

Husqvarna Forest and Garden

Bilingual in french and english
Knowledge of outdoor power products
Troubleshooting and diagnosing equipment
The role involves providing technical product support to distributors, dealers, and end-users via various communication channels

Job Summary

  • The role involves providing technical product support to distributors, dealers, and end-users via various communication channels.
  • Responsibilities include troubleshooting issues, determining warranty eligibility, and processing policy adjustments for Husqvarna products.
  • The position requires recording case details in a CRM system and providing feedback to manufacturing departments to enhance product improvements.

Matching Summary

The role involves providing technical product support to distributors, dealers, and end-users via various communication channels.

Skills & Requirements

Must-have

  • Bilingual in French and English
  • Knowledge of Outdoor Power Products
  • Troubleshooting and diagnosing equipment
  • Warranty claim evaluation skills
  • CRM system usage experience

Nice-to-have

  • Ability to handle difficult customers
  • Strong verbal communication skills
  • Experience with parts look-up
  • Collaboration with engineering teams
  • Typing accuracy of 25 wpm or more

Key Requirements

  • Exceptional knowledge of Outdoor Power Products
  • Bilingual proficiency in French and English
  • Basic MS Office capability (Word, Excel, Outlook)
  • Customer service skills for conflict resolution

Work Rights

Not specified

Tailored Resume

Cover Letter