Full-time Student Service Library Assistant

Ivy Tech Community College

Indianapolis, Indiana, US
Base: $16.50 / hour; bonus/equity: not specified; ...
Proficiency with windows pcs and macbooks
Experience with microsoft and google suites
Strong verbal and written communication skills
The role involves supporting students' technology needs while managing standard circulation and interlibrary loan tasks

Job Summary

  • The role involves supporting students' technology needs while managing standard circulation and interlibrary loan tasks.
  • Candidates must demonstrate exceptional customer service skills across multiple modalities including phone, chat, and in-person interactions.
  • Ivy Tech offers a comprehensive benefits package including health insurance, a 10% employer retirement contribution, and tuition assistance.

Matching Summary

The role involves supporting students' technology needs while managing standard circulation and interlibrary loan tasks.

Salary

Base: $16.50 / hour; Bonus/Equity: Not specified; Benefits: Comprehensive package including health, dental, vision, 10% retirement match, and tuition remission

Skills & Requirements

Must-have

  • Proficiency with Windows PCs and MacBooks
  • Experience with Microsoft and Google Suites
  • Strong verbal and written communication skills
  • Ability to troubleshoot student technology issues
  • Knowledge of library circulation systems

Nice-to-have

  • Familiarity with SirsiDynix LMS or Springshare LibApps
  • Experience processing interlibrary loan requests via WorldCat
  • Background in academic or public library environments
  • Positive attitude of approachability and adaptability
  • Experience developing library displays and marketing materials

Key Requirements

  • Proven track record of strong customer service
  • Working knowledge of technology in academic settings
  • Ability to work within FERPA regulatory parameters

Work Rights

Not specified

Tailored Resume

Cover Letter