Service Advisor (chm)

Scania CV AB

Chiang Mai, Thailand
On-site
Customer relationship development
Work scheduling and allocation
Product/service information
Scania CV AB is seeking a Service Advisor in Chiang Mai, Thailand, responsible for managing customer relationships, scheduling service operations, and providing product information. The ideal candidate will have strong communication skills and customer service orientation, with a focus on ensuring customer satisfaction throughout the service process

Job Summary

  • The Service Advisor works proactively to ensure the daily operation of the service reception and that the customer service needs and expectations are met, from customer inquiry through to completion of the invoice and follow up.
  • This work contributes to an optimized utilisation of the workshop and long profitable relations with the customers.
  • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.

Matching Summary

Match Score: 80

Scania CV AB is seeking a Service Advisor in Chiang Mai, Thailand, responsible for managing customer relationships, scheduling service operations, and providing product information. The ideal candidate will have strong communication skills and customer service orientation, with a focus on ensuring customer satisfaction throughout the service process.

Skills & Requirements

Must-have

  • Customer Relationship Development
  • Work Scheduling and Allocation
  • Product/Service Information
  • Customer Order Processing
  • Resolving Customer Issues
  • Customer Relationship Management (CRM) Data

Nice-to-have

  • Proactive customer service
  • Optimized workshop utilization
  • Long profitable customer relations
  • Develop own capabilities

Key Requirements

  • Post-Secondary Non-Tertiary Education Level 4

Work Rights

Not specified

Tailored Resume

Cover Letter