Director, Customer Success

Elsevier

Pennsylvania, US
Base: $115,400 - $192,300; bonus/equity: annual in...
Customer success leadership
Ehr integration expertise
Cross-functional team management
Elsevier is seeking a strategic and people-focused Director of Customer Success to lead post-sale customer engagement for our Clinical Solutions portfolio

Job Summary

  • Elsevier is seeking a strategic and people-focused Director of Customer Success to lead post-sale customer engagement for our Clinical Solutions portfolio.
  • This leader will be responsible for ensuring successful product implementations, seamless EHR integrations, and exceptional ongoing customer support—driving measurable outcomes in product adoption, customer satisfaction, and retention.
  • We are committed to providing a fair and accessible hiring process and are an equal opportunity employer.

Matching Summary

Elsevier is seeking a strategic and people-focused Director of Customer Success to lead post-sale customer engagement for our Clinical Solutions portfolio.

Salary

Base: $115,400 - $192,300; Bonus/Equity: Annual incentive bonus eligible; Benefits: Country specific benefits available

Skills & Requirements

Must-have

  • Customer Success leadership
  • EHR integration expertise
  • Cross-functional team management
  • Product implementation oversight
  • Customer lifecycle management
  • Data-driven decision making

Nice-to-have

  • Strategic thinker
  • Operational execution skills
  • Passion for healthcare outcomes
  • Scaling Customer Success organizations
  • Stakeholder management
  • Executive communication skills

Key Requirements

  • 10+ years Customer Success or related leadership
  • Experience in healthcare technology or SaaS
  • Bachelor’s degree required; advanced degree preferred
  • Proven experience leading large cross-functional teams
  • Deep understanding of healthcare IT and EHR systems

Work Rights

Not specified

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