Patron Experience Associate

Jefferson County Public Library

Belmar, US
Base: $ 23.39 - $29.24 ph; bonus/equity: not speci...
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Frontline library service
Customer service skills
Information and referral
** Jefferson County Public Library is hiring a Patron Experience Associate to deliver exceptional customer service and support library patrons in accessing resources at their Belmar location. The role emphasizes community engagement, information assistance, and program promotion while being full-time and eligible for various benefits. **

Job Summary

  • Provide frontline library service to diverse residents, assisting with information needs, e-book downloads, and job search resources.
  • This full-time position is fully eligible for benefits, including dental, medical, and vision insurance, paid time off, and retirement matching.
  • The role involves customer service, core library services, operational organization, and potential oversight of ancillary staff and volunteers.

Matching Summary

Match Score: 75

** Jefferson County Public Library is hiring a Patron Experience Associate to deliver exceptional customer service and support library patrons in accessing resources at their Belmar location. The role emphasizes community engagement, information assistance, and program promotion while being full-time and eligible for various benefits. **

Salary

Base: $ 23.39 - $29.24 per hour; Bonus/Equity: Not specified; Benefits: Standard Benefits (dental, medical, vision, PTO, holidays, retirement matching, wellness, tuition reimbursement)

Skills & Requirements

Must-have

  • Frontline library service
  • Customer service skills
  • Information and referral
  • Reader's advisory assistance
  • Locating library materials
  • Promoting and presenting programs

Nice-to-have

  • Positive inviting atmosphere
  • Community outreach
  • Instructional tool development
  • Collection development and maintenance
  • Web or social media content creation
  • New trends and technologies awareness

Key Requirements

  • Minimum one year work experience
  • Customer service experience preferred
  • Public Library Experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter