Talent Connect - Specialist, Customer Success

Concentrix

Makati City, Philippines
Fully remote
2+ years customer service experience
High-volume calling experience
Process orientation and call scripts
Manage a high volume of customer contacts and communications through phone and email each day

Job Summary

  • Manage a high volume of customer contacts and communications through phone and email each day.
  • Conduct health checks to gauge product satisfaction and value completion, and capture customer feedback.
  • Concentrix is a Virtual First company, providing equipment but requiring internet and a home workspace.

Matching Summary

Manage a high volume of customer contacts and communications through phone and email each day.

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • High-volume calling experience
  • Process orientation and call scripts
  • Salesforce.com or similar CRM
  • MS Office programs knowledge

Nice-to-have

  • Willingness to work from home
  • Learning new technology
  • Problem solving skills
  • Positive customer experience promotion

Key Requirements

  • 2+ years customer service experience
  • Achievement of sales quota/goals
  • Experience with high-volume calling
  • Experience learning new technology
  • Experience with Salesforce.com or similar CRM

Work Rights

Not specified

Tailored Resume

Cover Letter