Customer Experience Representative I - Full Time - Remote
Datavant
Remote
Base: $17.78 - $21.25 usd; bonus/equity: not speci...
Remote
Respond to customer inquiries
Resolve standard issues
High-volume, fast-paced environment
Datavant is seeking a Customer Experience Representative I to provide support for their Record Hub customers in a remote work environment. The ideal candidate will possess strong communication skills and a customer-focused mindset, with 2-3 years of customer service experience
Job Summary
Datavant is the data collaboration platform trusted for healthcare, making health data secure, accessible, and actionable.
This role supports Record Hub customers by responding to inquiries, resolving standard issues, and providing accurate information in a high-volume, fast-paced environment.
By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
Matching Summary
Match Score: 85
Datavant is seeking a Customer Experience Representative I to provide support for their Record Hub customers in a remote work environment. The ideal candidate will possess strong communication skills and a customer-focused mindset, with 2-3 years of customer service experience.
Salary
Base: $17.78 - $21.25 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Respond to customer inquiries
Resolve standard issues
High-volume, fast-paced environment
Positive, empathetic, professional attitude
Accurately document customer interactions
Follow defined workflows and quality standards
Nice-to-have
Active listening skills
Clear verbal and written communication
Customer-focused mindset
Willingness to ask questions and learn
Comfort using multiple computer systems
Feedback on customer experience challenges
Key Requirements
High school diploma or equivalent
2–3 years of customer service experience
1 year of experience in call center or customer support