Client Service Representative - Operations

WNS Global Services (Australia) Pty Ltd

Houston, United States
Base: $33,280 annually; bonus/equity: may be eligi...
Remote
Scripted clinical intake
Quality customer service
Confidential information handling
HealthHelp is the leader in healthcare utilization and care management, employing a collaborative, non-denial based approach to improve outcomes for payors, providers, and patients

Job Summary

  • HealthHelp is the leader in healthcare utilization and care management, employing a collaborative, non-denial based approach to improve outcomes for payors, providers, and patients.
  • The role involves conducting administrative and scripted clinical intake of calls, providing quality customer service to internal and external customers, and maintaining high-quality documentation standards.
  • Benefits include medical, dental, and vision insurance, PTO, holidays, sick leave, 401(k) with company match, and life insurance.

Matching Summary

HealthHelp is the leader in healthcare utilization and care management, employing a collaborative, non-denial based approach to improve outcomes for payors, providers, and patients.

Salary

Base: $33,280 annually; Bonus/Equity: May be eligible for performance-based bonuses, incentive pay, or commissions; Benefits: Medical, dental, and vision insurance, PTO, holidays, sick leave, 401(k) with company match, Life and AD&D Insurance, Employee Assistance Program

Skills & Requirements

Must-have

  • scripted clinical intake
  • quality customer service
  • confidential information handling
  • high-quality documentation
  • telephonic support
  • HIPAA, state and federal regulations
  • URAC & NCQA standards

Nice-to-have

  • collaborative, non-denial based approach
  • talented and innovative people
  • career path filled with success
  • evidence-based solutions
  • strong IT capability

Key Requirements

  • High School Diploma/GED
  • One year customer service experience
  • Ability to adhere to strict schedule
  • HIPAA compliant room
  • Ability to read clinical terminology
  • MS Outlook and Windows proficiency
  • Ability to work on dual monitors

Work Rights

Not specified

Tailored Resume

Cover Letter