Corporate Cloud Expert Support Engineer - Amer

197

Windows server log analysis
Linux/unix cli proficiency
Network traffic analysis with wireshark
This role serves as the last line of support for customers, focusing on resolving complex technical incidents escalated by other teams

Job Summary

  • This role serves as the last line of support for customers, focusing on resolving complex technical incidents escalated by other teams.
  • The successful candidate will collaborate closely with Engineering and Business departments to ensure efficient resolution of customer issues.
  • Acronis offers a high-growth environment where resilience, adaptability, and continuous improvement drive success.

Matching Summary

This role serves as the last line of support for customers, focusing on resolving complex technical incidents escalated by other teams.

Skills & Requirements

Must-have

  • Windows Server log analysis
  • Linux/UNIX CLI proficiency
  • Network traffic analysis with Wireshark
  • Virtualization troubleshooting VMware Hyper-V
  • Fluent English communication skills

Nice-to-have

  • RedHat or Linux Foundation certifications
  • Cisco or Juniper certifications
  • Mentoring junior team members
  • Passion for solving unordinary issues
  • Knowledge of MS Exchange and SQL databases

Key Requirements

  • 2+ years in advanced technical support
  • Fluent written and verbal English
  • Experience with Windows logs and dumps
  • Proficiency in Linux/UNIX configuration management
  • Networking troubleshooting experience

Work Rights

Not specified

Tailored Resume

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