It Service Delivery Manager

PROBE GROUP

Not specified (potentially hybrid based on responsibilities).
Experience in complex support environment
Proven track record in service delivery
Ability to lead teams effectively
Probe Group is seeking an IT Service Delivery Manager to oversee technology governance and enhance user experience across their digital platforms. The ideal candidate will possess strong leadership and communication skills, along with substantial experience in service delivery within complex support environments

Job Summary

  • At Probe Group, we are dedicated to continuous improvement and innovation.
  • The IT Service Delivery Manager will drive service delivery across multiple regions.
  • This role offers a chance to enhance employee user experience through technology governance.

Matching Summary

Match Score: 85

Probe Group is seeking an IT Service Delivery Manager to oversee technology governance and enhance user experience across their digital platforms. The ideal candidate will possess strong leadership and communication skills, along with substantial experience in service delivery within complex support environments.

Skills & Requirements

Must-have

  • Experience in complex support environment
  • Proven track record in service delivery
  • Ability to lead teams effectively
  • Experience with ITSM frameworks

Nice-to-have

  • Exceptional communication skills
  • Experience with FreshService ITSM tool
  • Background in consulting work environment

Key Requirements

  • 5+ years in customer service environment
  • ITIL v.3 Foundation certification
  • Relevant tertiary qualifications

Work Rights

Not specified

Tailored Resume

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