Resort Assistant Manager

Four Seasons Hotels Ltd

Vietnam, Vietnam
Guest arrival and departure processes
Guest request handling
Financial and credit procedures
Oversees Front Office operations and serves as the Manager on Duty in the absence of senior leadership, supervising and actively participating in guest arrival and departure processes

Job Summary

  • Oversees Front Office operations and serves as the Manager on Duty in the absence of senior leadership, supervising and actively participating in guest arrival and departure processes.
  • Manages Front Desk staff through interviewing, training, scheduling, performance evaluations, and discipline, while ensuring all financial and credit procedures are followed.
  • Offers competitive salary, comprehensive benefits, excellent training, complimentary accommodation, cleaning, meals, and transportation.

Matching Summary

Oversees Front Office operations and serves as the Manager on Duty in the absence of senior leadership, supervising and actively participating in guest arrival and departure processes.

Skills & Requirements

Must-have

  • Guest arrival and departure processes
  • Guest request handling
  • Financial and credit procedures
  • Guest and employee safety
  • Customer complaint resolution
  • Hotel systems utilization

Nice-to-have

  • Genuine heart and luxury service
  • Inspire, guide, and develop team
  • Warmth, collaboration, continuous improvement

Key Requirements

  • 3-5 years resort/hotel operations experience
  • 1 year supervisory/assistant manager role
  • Excellent English communication skills
  • Additional language proficiency is a plus

Work Rights

Not specified

Tailored Resume

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