The Customer Success Specialist is responsible for the technical setup support for onboarding of new customers and migrations, while proactively exceeding customer expectations through their onboarding experience
Job Summary
The Customer Success Specialist is responsible for the technical setup support for onboarding of new customers and migrations, while proactively exceeding customer expectations through their onboarding experience.
Serve as the primary point of contact for clients, building and maintaining strong relationships through consistent engagement and support.
Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
Matching Summary
The Customer Success Specialist is responsible for the technical setup support for onboarding of new customers and migrations, while proactively exceeding customer expectations through their onboarding experience.
Skills & Requirements
Must-have
Technical setup support for onboarding
Smart-home technology integration
Client relationship management
Upselling and cross-selling solutions
Remote management and lead capture
Nice-to-have
Client-first mindset
Award-winning workplace culture
Professional development investment
Work-life balance promotion
Key Requirements
Minimum 3 years of professional experience
At least 1 year in a Tech environment preferred
Demonstrated experience with Smart-Home / Integrations
Proven track record of successful upselling and cross-selling in B2B