Business Success Team Specialist

Ecommpay Ltd

Riga, Latvia
Base: 1,800-2,200 eur grosspmnth; bonus/equity: pe...
On-site
Solve payment issues
Analyze transaction flows
Resolve data inconsistencies
Provide timely and effective support, focusing on solving issues and ensuring smooth operational launch and future growth for merchants

Job Summary

  • Provide timely and effective support, focusing on solving issues and ensuring smooth operational launch and future growth for merchants.
  • Analyze transaction flows, identify bottlenecks, and proactively implement improvements while maintaining accurate merchant data.
  • Ecommpay offers a hybrid work model, performance-based bonuses, loyalty days, birthday off, and comprehensive health insurance.

Matching Summary

Provide timely and effective support, focusing on solving issues and ensuring smooth operational launch and future growth for merchants.

Salary

Base: 1800-2200 EUR Gross/month; Bonus/Equity: performance-based bonuses; Benefits: health insurance, dental, gym, loyalty days, birthday off

Skills & Requirements

Must-have

  • Solve payment issues
  • Analyze transaction flows
  • Resolve data inconsistencies
  • Drive upsales
  • Merchant operational launch

Nice-to-have

  • Customer-centric mindset
  • Stress-resilient problem solver
  • Proactive and self-driven
  • Willingness to learn

Key Requirements

  • 1+ years customer support experience
  • English and Russian proficiency
  • Financial services sector experience preferred
  • Education in banking, finance, economics preferred

Work Rights

Not specified

Tailored Resume

Cover Letter