People Services Senior Analyst - Vpp

General Motors Australia & New Zealand

Philippines
**
Bachelor's degree in hr or business administration
2+ years shared services or contact center experience
Experience as a call handler in contact center
** General Motors Australia & New Zealand is seeking a People Services Senior Analyst for their Philippine office. The role is hybrid, requiring in-office attendance three times a week, and focuses on transformation, operations, training, and quality management within a Shared Services environment. **

Job Summary

  • The role involves leading transformation and operations aspects while formally managing a team within the People Services function.
  • Candidates must be prepared to handle 40-60% of their time on direct case management during volume spikes and support escalations.
  • General Motors does not provide immigration-related sponsorship for this role, requiring candidates to have existing work authorization.

Matching Summary

Match Score: 75

** General Motors Australia & New Zealand is seeking a People Services Senior Analyst for their Philippine office. The role is hybrid, requiring in-office attendance three times a week, and focuses on transformation, operations, training, and quality management within a Shared Services environment. **

Skills & Requirements

Must-have

  • Bachelor's Degree in HR or Business Administration
  • 2+ years Shared Services or Contact Center experience
  • Experience as a call handler in contact center
  • Proficiency in case management tools like Siebel
  • Ability to work hybrid schedule 3 days onsite

Nice-to-have

  • Experience as a Trainer or Training Apprentice
  • Hands-on experience with Workday systems
  • Multicultural team collaboration skills
  • Customer-centric mindset and innovation
  • Project management participation experience

Key Requirements

  • Bachelor's Degree required
  • Minimum 2 years Shared Services/Contact Center experience
  • No immigration sponsorship available
  • Hybrid work arrangement (3 days onsite)

Work Rights

Must have valid work authorization; no sponsorship provided

Tailored Resume

Cover Letter