Insurance Customer Service Representative

Wawanesa Insurance

Albuquerque, New Mexico, United States
Base: $19.53 - $22.98 ph; bonus/equity: not specif...
Fully remote
High school diploma or ged required
Property & casualty license within 90 days
Reside within 80 miles of albuquerque nm
Wawanesa Insurance is seeking full-time Insurance Customer Service Representatives for its remote call center team in Albuquerque, NM. The ideal candidates should be motivated, bilingual (English/Spanish preferred), and possess strong customer service skills to support members' inquiries and policy updates

Job Summary

  • The role involves delivering exceptional service by resolving complex inquiries and supporting policy updates in a fast-paced contact center.
  • Employees earn an additional $0.50/hour for English/Spanish fluency and receive comprehensive benefits including health coverage and 401(k) matching.
  • Full-time remote training is provided for 30 days before transitioning to a flexible shift schedule based on business needs.

Matching Summary

Match Score: 85

Wawanesa Insurance is seeking full-time Insurance Customer Service Representatives for its remote call center team in Albuquerque, NM. The ideal candidates should be motivated, bilingual (English/Spanish preferred), and possess strong customer service skills to support members' inquiries and policy updates.

Salary

Base: $19.53 - $22.98 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, 401(k) match, tuition assistance

Skills & Requirements

Must-have

  • High School diploma or GED required
  • Property & Casualty license within 90 days
  • Reside within 80 miles of Albuquerque NM
  • Minimum 20 Mbps download internet speed
  • Spanish fluency for bilingual queue

Nice-to-have

  • Previous insurance experience preferred
  • Call center experience preferred
  • Strong multitasking abilities
  • Flexible to work weekends and holidays
  • Team-oriented communication skills

Key Requirements

  • High School diploma or GED
  • Property & Casualty license (or ability to obtain)
  • Must reside within 80 miles of Albuquerque, NM
  • Pass background check and drug screening
  • Spanish fluency assessment required

Work Rights

Not specified

Tailored Resume

Cover Letter