This role is responsible for delivering high‑quality, courteous, and efficient technical support to Mandarin‑speaking clients across the sell‑side and buy‑side
Job Summary
This role is responsible for delivering high‑quality, courteous, and efficient technical support to Mandarin‑speaking clients across the sell‑side and buy‑side.
Success requires strong analytical and problem‑solving skills, a commitment to timely and accurate issue resolution, and the ability to build and maintain a solid understanding of relevant technologies and product offerings.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Matching Summary
This role is responsible for delivering high‑quality, courteous, and efficient technical support to Mandarin‑speaking clients across the sell‑side and buy‑side.
Skills & Requirements
Must-have
Mandarin-speaking client support
Technical issue diagnosis and resolution
Market data concepts understanding
First-level technical troubleshooting
Business level English and Mandarin
Nice-to-have
Customer-first problem solving
Learning agility and adaptability
Proactive customer updates
Empathy and professional tone
Key Requirements
Business level English and Mandarin language requirement