Customer Service Analyst

Ubank

Mexico City, Mexico
On-site
Handle customer inquiries across multiple channels
Provide clear, accurate, and empathetic responses
Resolve issues efficiently
Ubank is seeking a Customer Service Analyst to join their team in Mexico City. The role focuses on providing empathetic support to customers, with an emphasis on problem-solving and collaboration

Job Summary

  • Your mission is to deliver fast, empathetic, and effective support that turns everyday interactions into moments that make customers love us.
  • This is an entry-level role designed for people who are eager to learn, grow quickly, and make a real impact.
  • Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia.

Matching Summary

Match Score: 85

Ubank is seeking a Customer Service Analyst to join their team in Mexico City. The role focuses on providing empathetic support to customers, with an emphasis on problem-solving and collaboration.

Skills & Requirements

Must-have

  • Handle customer inquiries across multiple channels
  • Provide clear, accurate, and empathetic responses
  • Resolve issues efficiently
  • Identify patterns in customer problems
  • Communicate effectively with customers
  • Collaborate with teams to achieve goals

Nice-to-have

  • Customer-first mindset
  • Adaptable to change
  • Contribute to a culture of customer obsession
  • Eager to learn and grow quickly

Key Requirements

  • Strong communication skills (written and verbal)
  • Basic problem-solving skills
  • Collaborative team player
  • Learning agility
  • Comfort with rotating schedules

Work Rights

Not specified

Tailored Resume

Cover Letter