Workforce Supervisor

AIAPL ACQUIRE INTELLIGENCE AUSTRALIA

Pasig City, Philippines
Call center operations
Team management
Performance monitoring
Organize and direct the daily activities related to the operation of the call center

Job Summary

  • Organize and direct the daily activities related to the operation of the call center.
  • Supervise, plan, and manage functions concerned to call centre environment.
  • Communicate solutions, successes, and opportunities to the Workforce Manager.

Matching Summary

Organize and direct the daily activities related to the operation of the call center.

Skills & Requirements

Must-have

  • call center operations
  • team management
  • performance monitoring
  • MS Excel, VBA, SQL programming
  • Erlang functions

Nice-to-have

  • Curious and Clever
  • Entrepreneurial Energy
  • Fast with Intent
  • Laugh and Learn
  • intelligent transformation

Key Requirements

  • 5 years Workforce Management experience
  • 3 years Supervisory experience
  • College graduate
  • Ability to lead, support and train staff
  • Critical thinker
  • Strong quantitative and qualitative analytical skills
  • Good decision making skills

Work Rights

Not specified

Tailored Resume

Cover Letter