Senior Product Manager, Contact Center Platform

Visa

Austin, TX, United States
Base: 152,200.00 - 243,700.00 usd py; bonus/equity...
On-site
Voice / contact center platform solutions
Agile methodologies
Product roadmap and requirements
The Sr. Product Manager, Contact Center Platform leads product development for Voice / Contact Center platform within CS Client Care as well as the related Digital & AI solutions

Job Summary

  • The Sr. Product Manager, Contact Center Platform leads product development for Voice / Contact Center platform within CS Client Care as well as the related Digital & AI solutions.
  • Visa is a world leader in payments technology, facilitating transactions across more than 200 countries and territories.
  • Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Matching Summary

The Sr. Product Manager, Contact Center Platform leads product development for Voice / Contact Center platform within CS Client Care as well as the related Digital & AI solutions.

Salary

Base: 152,200.00 - 243,700.00 USD per year; Bonus/Equity: may be eligible for bonus and equity; Benefits: Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program

Skills & Requirements

Must-have

  • Voice / Contact Center platform solutions
  • Agile methodologies
  • product roadmap and requirements
  • product backlog management
  • cross-functional collaboration

Nice-to-have

  • AI/ML solutioning and automation
  • self-motivated approach
  • juggling multiple priorities
  • fast-paced, dynamic environment

Key Requirements

  • 8+ years relevant work experience with Bachelor's
  • 7 years expertise as Product Owner
  • Translate business requirements to technical solutions
  • Experience with Jira, Jira Align or other agile tools
  • Certification in Product Management

Work Rights

Not specified

Tailored Resume

Cover Letter