Cx Manager

A.P. Moller - Maersk

Gdynia, Poland
Base: 150.000zł - 180.000zł; bonus/equity: short t...
Hybrid
Drive continuous improvement
Monitor team performance against kpis
Resolve end-to-end process issues
Lead the team to drive continuous improvement, monitor team performance against KPIs and targets and take corrective actions as required

Job Summary

  • Lead the team to drive continuous improvement, monitor team performance against KPIs and targets and take corrective actions as required.
  • In this role, you will be offered an excellent opportunity to enhance your leadership skills.
  • Benefits include Health Insurance, Life & Accident Insurance, Supplementary Pension Plan, Company Social Benefits Fund, Employee Assistance Program, Global Referral Program, and Role Specific Benefits.

Matching Summary

Lead the team to drive continuous improvement, monitor team performance against KPIs and targets and take corrective actions as required.

Salary

Base: 150.000zł - 180.000zł; Bonus/Equity: Short Term Incentive at target 10%; Benefits: Health Insurance, Life & Accident Insurance, Supplementary Pension Plan, Company Social Benefits Fund, Employee Assistance Program, Global Referral Program, Role Specific Benefits

Skills & Requirements

Must-have

  • drive continuous improvement
  • monitor team performance against KPIs
  • resolve end-to-end process issues
  • manage customer experience team activities
  • adherence to standardize processes
  • promote E-commerce channels

Nice-to-have

  • enhance leadership skills
  • international exposure
  • develop leadership pipeline
  • open mind, strong drive

Key Requirements

  • Leadership experience
  • Customer service experience
  • Bachelor degree or above
  • Fluent English
  • Professional PC skills

Work Rights

Not specified

Tailored Resume

Cover Letter