1+ years project management with workday hcm payroll or financials
Business level japanese communication skills
This role serves as a key partner to drive business transformation for enterprise customers by aligning product roadmaps with long-term business strategies
Job Summary
This role serves as a key partner to drive business transformation for enterprise customers by aligning product roadmaps with long-term business strategies.
The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, Sales, and Product Management teams to ensure operational excellence.
Workday offers a culture rooted in integrity and empathy, providing the trust and tools necessary for employees to take risks and grow their careers globally.
Matching Summary
This role serves as a key partner to drive business transformation for enterprise customers by aligning product roadmaps with long-term business strategies.
Skills & Requirements
Must-have
5+ years customer facing services experience
1+ years project management with Workday HCM Payroll or Financials
Business level Japanese communication skills
Executive level stakeholder engagement
Issue resolution and escalation management
Nice-to-have
Experience with State and Local Government customers
Functional domain expertise in Workday Financials
Account management and adoption planning experience
Adaptive Planning implementation experience
High-level presentation and webinar hosting skills
Key Requirements
Bachelor degree or equivalent work experience
Ability to travel up to 30%
Must be based in Tokyo or Osaka office with 50% attendance
Proven track record of executive relationship building