It-lähitukihenkilö / It Service Desk Agent, Helsinki
Newsec Group
Helsinki, Finland
2,160-2,370 eurospmnth
On-site
On-site end-user it support
Workstation installation and troubleshooting
User account and access management
In this role, you will be primarily responsible for on-site end-user daily IT support, workstation installation, and ensuring that work tools and basic systems function smoothly in everyday life
Job Summary
In this role, you will be primarily responsible for on-site end-user daily IT support, workstation installation, and ensuring that work tools and basic systems function smoothly in everyday life.
You will be responsible for end-user IT support in an office environment, deployment and troubleshooting of workstations, peripherals, and mobile devices, and basic functions related to user accounts and access rights.
The company offers an interesting and diverse role as part of an expert IT team, opportunities to develop your skills and grow as an IT professional, and a stable work environment with modern tools.
Matching Summary
In this role, you will be primarily responsible for on-site end-user daily IT support, workstation installation, and ensuring that work tools and basic systems function smoothly in everyday life.
Salary
2160-2370 euros/month
Skills & Requirements
Must-have
On-site end-user IT support
Workstation installation and troubleshooting
User account and access management
IT ticket handling and documentation
Daily office presence required
Nice-to-have
Customer-oriented and solution-focused approach
Independent and systematic work style
Good Finnish and English communication skills
Experience with ITSM systems
Understanding of IT security practices
Key Requirements
Relevant IT education or equivalent practical experience
Basic knowledge of Windows workstations and Microsoft 365
Previous IT support or helpdesk experience is a plus