Customer Solutions & Excellence Lead

FRESENIUS MEDICAL CARE

Not specified (likely hybrid based on role requirements).
Customer success & systems
Commercial & sales support
Revenue assurance & customer retention
Fresenius Medical Care is seeking a Customer Solutions & Excellence Lead to bridge the gap between clients and internal teams, focusing on customer success, operational efficiency, and continuous improvement. The ideal candidate will manage customer escalations, support sales processes, and lead initiatives to enhance service delivery and customer satisfaction

Job Summary

  • At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease.
  • To act as a key customer-facing partner, driving continuous improvement while directly solving customer escalations.
  • Individual opportunities for self-determined career planning and professional development.

Matching Summary

Match Score: 85

Fresenius Medical Care is seeking a Customer Solutions & Excellence Lead to bridge the gap between clients and internal teams, focusing on customer success, operational efficiency, and continuous improvement. The ideal candidate will manage customer escalations, support sales processes, and lead initiatives to enhance service delivery and customer satisfaction.

Skills & Requirements

Must-have

  • Customer Success & Systems
  • Commercial & Sales Support
  • Revenue Assurance & Customer Retention
  • Continuous Improvement (OPEX) & Quality
  • Change Management & Capability Building
  • PMO Governance & Strategy

Nice-to-have

  • Strategic and analytical thinker
  • Professional and positive disposition
  • Collegial culture of a medium-sized company
  • Room for innovative thinking

Key Requirements

  • Proven experience in a direct customer-facing role
  • Demonstrated experience establishing or managing a PMO
  • Strong background in continuous improvement methodologies
  • Exceptional ability to influence cross-functional partners
  • Hands-on experience building reporting dashboards
  • Proven experience in leading organizational changes
  • Proven track record in improving customer satisfaction metrics

Work Rights

Not specified

Tailored Resume

Cover Letter