Customer Service Officer

AIA

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Provide product and service information
Resolve customer claims and complaints
Identify upselling opportunities
** AIA is seeking a Customer Service Officer to enhance customer interactions related to sales, billing inquiries, and service requests. The role emphasizes proactive customer engagement and relationship building to support the company's mission of helping people live healthier, longer lives. **

Job Summary

  • The role is responsible for providing services to customers relating to areas such as sales, billing inquiries, and complaints.
  • Employees must identify upselling opportunities to maintain and increase income streams from customer relationships.
  • The company aims to empower people to live Healthier, Longer, Better Lives through their work.

Matching Summary

Match Score: 75

** AIA is seeking a Customer Service Officer to enhance customer interactions related to sales, billing inquiries, and service requests. The role emphasizes proactive customer engagement and relationship building to support the company's mission of helping people live healthier, longer lives. **

Skills & Requirements

Must-have

  • Provide product and service information
  • Resolve customer claims and complaints
  • Identify upselling opportunities

Nice-to-have

  • Develop initiatives to educate customers
  • Coordinate customer surveys with marketing
  • Deliver functional technical training

Key Requirements

  • Accurate personal data submission required

Work Rights

Not specified

Tailored Resume

Cover Letter