Pipeline Universal Banker - Northern Virginia Branches
mvt.se
McLean, Virginia, United States of America
Base: $21.68 - $36.13; bonus/equity: not specified...
Not specified
Consumer and business banking solutions
Digital capabilities engagement
Sales process adherence
The Pipeline Universal Banker position at M&T Bank in McLean, Virginia, focuses on enhancing customer experiences in both consumer and business banking through sales and service engagement. The role requires candidates to possess customer service experience, strong communication skills, and the ability to handle various banking needs, while supporting branch operations
Job Summary
Specializes in branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers.
Supports daily branch operations as a Teller and meets customer service and sales needs, holding appointments and identifying customer needs.
Educates customers on banking solutions, completes servicing responsibilities, and adheres to compliance and operational risk controls.
Matching Summary
Match Score: 75
The Pipeline Universal Banker position at M&T Bank in McLean, Virginia, focuses on enhancing customer experiences in both consumer and business banking through sales and service engagement. The role requires candidates to possess customer service experience, strong communication skills, and the ability to handle various banking needs, while supporting branch operations.
Salary
Base: $21.68 - $36.13; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Consumer and Business Banking solutions
Digital capabilities engagement
Sales process adherence
Customer service standards
Lobby management
AML, BSA, KYC processes
Fraud identification and escalation
Nice-to-have
Empathy and customer centricity
Flexibility and adaptability
Entrepreneurial spirit
Critical thinking skills
Belonging and brand reflection
Key Requirements
High school diploma or equivalent
1 year's retail sales, call center, customer service, or telesales experience
Strong verbal and interpersonal skills
Ability to interact with varying customers
Ability to handle difficult customer conversations
Well-organized, proven time management, and prioritization skills