Hourly pyy range $16.85–$24.05; target hire $20.50...
Fully remote
Excellent written and verbal communication
Manage multiple systems simultaneously
Problem-solving skills
Lithia & Driveway is seeking a Communication Specialist to provide exceptional customer service in a fully remote capacity. The role involves resolving customer inquiries efficiently while collaborating with various teams, with a focus on problem-solving and maintaining high-quality service standards
Job Summary
The Communication Specialist will be responsible for providing excellent customer service via phone, email, and personal communications, ensuring one contact resolution to both internal and external customers.
Key responsibilities include serving as a subject matter expert, demonstrating exceptional problem-solving skills, navigating multiple systems, and resolving customer inquiries related to payments, inventory, funding, and banking.
Lithia & Driveway offers competitive pay, industry-leading benefits including medical, dental, vision, paid holidays, PTO, disability, life insurance, 401(k), ESPP, and vehicle purchase discounts.
Matching Summary
Match Score: 85
Lithia & Driveway is seeking a Communication Specialist to provide exceptional customer service in a fully remote capacity. The role involves resolving customer inquiries efficiently while collaborating with various teams, with a focus on problem-solving and maintaining high-quality service standards.
Salary
Hourly pay range $16.85–$24.05; target hire $20.50-$21.00/hr; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan
Skills & Requirements
Must-have
Excellent written and verbal communication
Manage multiple systems simultaneously
Problem-solving skills
Root cause analysis
One contact resolution
Nice-to-have
Entrepreneurial, high-performance culture
Growth Powered by People mission
Having fun core value
Improve constantly core value
Key Requirements
Minimum 2 years of related experience
Associate’s degree preferred
Background in banking, finance, or accounting strongly preferred
Experience with ancillary products is a plus
High School graduate or equivalent, 18 years or older required