Client Services Account Coordinator

RELX

Multiple Locations
Base: $44,500 - $74,100; bonus/equity: not specifi...
Managing large publisher accounts
Customer training for software
Troubleshooting software issues
The Client Services Account Coordinator will guide customers through the implementation of our Editorial Manager® and ProduXion Manager® software

Job Summary

  • The Client Services Account Coordinator will guide customers through the implementation of our Editorial Manager® and ProduXion Manager® software.
  • Responsibilities include maintaining direct contact with customers, troubleshooting software-related issues, and coordinating the implementation of customer data and scheduling.
  • We promote a healthy work/life balance across the organization, offering numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals.

Matching Summary

The Client Services Account Coordinator will guide customers through the implementation of our Editorial Manager® and ProduXion Manager® software.

Salary

Base: $44,500 - $74,100; Bonus/Equity: Not specified; Benefits: Health, Retirement, Wellbeing, Insurance, Family, Spending Accounts

Skills & Requirements

Must-have

  • Managing large publisher accounts
  • Customer training for software
  • Troubleshooting software issues
  • Reporting system bugs
  • Direct contact with customers

Nice-to-have

  • Exploring new developments
  • Optimizing editorial workflows
  • Collaborative team environment
  • Continuous knowledge growth
  • Proactive customer contact

Key Requirements

  • Experience in software support/customer service
  • Experience in scholarly publishing industry
  • Accredited education in related field
  • Account management and business development skills
  • Eligible to live and work in the United States

Work Rights

Eligible to live and work in the United States

Tailored Resume

Cover Letter