Claims Transformation Specialist

Zurich Insurance Company Ltd

Milan, Italy
On-site
Claims process transformation
Digitalization and automation initiatives
Data-driven decision support
Zurich Insurance Company Ltd is seeking a Claims Transformation Specialist in Milan, Italy, to lead process transformation initiatives within their Claims department. The role focuses on improving operational efficiency, service quality, and customer experience through strategic execution and collaboration across IT and business stakeholders

Job Summary

  • The person will drive transformation initiatives within the Claims function to improve operational efficiency, service quality, cost control, and customer experience.
  • Key responsibilities include process mapping, designing and implementing optimization interventions, and leading digitalization and AI initiatives.
  • Zurich promotes a culture of diversity and inclusion, offering work-life balance tools such as smart working and wellness facilities.

Matching Summary

Match Score: 85

Zurich Insurance Company Ltd is seeking a Claims Transformation Specialist in Milan, Italy, to lead process transformation initiatives within their Claims department. The role focuses on improving operational efficiency, service quality, and customer experience through strategic execution and collaboration across IT and business stakeholders.

Skills & Requirements

Must-have

  • Claims process transformation
  • Digitalization and automation initiatives
  • Data-driven decision support
  • Cross-functional team coordination

Nice-to-have

  • Promoting diversity and inclusion
  • Work-life balance tools
  • Organizational change management

Key Requirements

  • At least 3 years of experience in management consulting or transformation roles in Claims
  • Experience in redesigning and implementing operational processes
  • Track record in operational efficiency initiatives with measurable benefits
  • Experience in digitalization and automation projects
  • Proficiency in PowerPoint and Excel
  • Fluent Italian; professional English

Work Rights

Not specified

Tailored Resume

Cover Letter