Base: $133,500 - $158,500; bonus/equity: not speci...
Hybrid
Cx and communications platform architecture
Contact center and voip expertise
Cloud and software engineering leadership
The Lead CX / Platform Architect is a senior, hands-on technical leader responsible for defining and executing the end-to-end architecture for enterprise customer experience, contact center, and communications platforms
Job Summary
The Lead CX / Platform Architect is a senior, hands-on technical leader responsible for defining and executing the end-to-end architecture for enterprise customer experience, contact center, and communications platforms.
This role sets technical direction aligned with overall Product and Technology strategy while bridging business objectives with scalable, secure, and highly available solutions across voice, digital, cloud, and integration layers.
The role combines platform architecture, contact center and VoIP expertise, and modern cloud/software engineering leadership.
Matching Summary
The Lead CX / Platform Architect is a senior, hands-on technical leader responsible for defining and executing the end-to-end architecture for enterprise customer experience, contact center, and communications platforms.
Salary
Base: $133,500 - $158,500; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
CX and communications platform architecture
Contact center and VoIP expertise
Cloud and software engineering leadership
AI roadmap and value realization
Platform evaluation and rationalization
IP Telephony, ACD, IVR, CTI, SIP
Cloud platforms (AWS, Azure) and hybrid environments
Nice-to-have
Trusted advisor to executives
Measurable business value delivery
Operational resilience and customer experience
Collaboration and communication skills
Vendor and supplier evaluation
Key Requirements
Bachelor's Degree plus 5-7 years of work experience OR High School Diploma/GED plus 9-11 years of work experience