Specialist, Servicenow Platform Operations - Technology Workflows

Merck & Co., Inc., Rahway, New Jersey, USA

Hyderabad, India
Hybrid
Servicenow development
Operational support
Itil processes
Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products

Job Summary

  • Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
  • Provide tier 2 and tier 3 operational support for any issues raised with ServiceNow production deployed applications for Merck as well as coordination of Problem Investigations (includes documenting).
  • Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities.

Matching Summary

Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

Skills & Requirements

Must-have

  • ServiceNow development
  • Operational support
  • ITIL processes
  • SDLC documentation
  • release support

Nice-to-have

  • Agile development methodologies
  • data-backed approaches
  • digital transformation journey

Key Requirements

  • 3+ years of working experience
  • ServiceNow Certified System Admin (CSA)
  • Bachelor's degree in Computer Science
  • CMDB, ITSM, Portal, Virtual Agent

Work Rights

Not specified

Tailored Resume

Cover Letter