Assistant Manager, Cx Insights & Measurement

AFFIN

Nps and csat measurement initiatives
Survey distribution methods
Qualitative insights and data
Design, implement, and lead NPS and CSAT measurement initiatives across various customer touchpoints, ensuring programs are aligned with business objectives

Job Summary

  • Design, implement, and lead NPS and CSAT measurement initiatives across various customer touchpoints, ensuring programs are aligned with business objectives.
  • Utilise advanced statistical techniques and data analysis tools to dissect survey data, uncover meaningful insights, and identify trends.
  • Collaborate with cross functional teams to design and execute VOC initiatives aimed at gathering data and customer insights to boost customer satisfaction and loyalty.

Matching Summary

Design, implement, and lead NPS and CSAT measurement initiatives across various customer touchpoints, ensuring programs are aligned with business objectives.

Skills & Requirements

Must-have

  • NPS and CSAT measurement initiatives
  • survey distribution methods
  • qualitative insights and data
  • advanced statistical techniques
  • data analysis tools
  • generate comprehensive reports
  • vendor management

Nice-to-have

  • customer personas and segmentation
  • industry trends and best practices
  • promote VOC awareness
  • enhance customer loyalty and satisfaction

Key Requirements

  • Experience in customer experience measurement
  • Experience with data analysis tools
  • Experience in vendor management

Work Rights

Not specified

Tailored Resume

Cover Letter