Job Summary

• As a Lead Digital Operations Support Analyst, you will provide high-impact support and problem resolution for specific digital products—helping customers successfully adopt new capabilities, navigate upgrades, and resolve technical issues quickly and professionally.
• You will work across teams to strengthen customer support standards, elevate troubleshooting effectiveness, and improve product reliability through structured issue analysis and clear communication.
• Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.

Matching Summary

Salary

Base: $128,470.00 - $208,770.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, and vision benefits, Paid time off plan, 401(k) savings plans, Health Savings Account, Flexible Spending Accounts, Health Lifestyle Programs, Employee Assistance Program, Voluntary Benefits and Employee Discounts, Career Development, Disability benefits, Life Insurance, Parental leave, Adoption benefits, Tuition Reimbursement

Skills & Requirements

Key Requirements

• Bachelor's degree
• End-to-end order process experience
• SAP system knowledge
• Equipment Processing Center (EPC) process flows
• Business systems and cross-functional integration

Work Rights