The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well-maintained
Job Summary
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well-maintained.
This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
Benefits include a highly energetic and collaborative team, free membership for you and plus one family member, and daily pay offered.
Matching Summary
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well-maintained.
Salary
$16 - $18 USD
Skills & Requirements
Must-have
Exceptional customer service delivery
Member concern resolution
Front desk staff training and motivation
Facility cleanliness and maintenance
Online reputation management
Nice-to-have
Embodying core company values
Inspiring team culture
Positive and fun work environment
Key Requirements
Proven customer service or front-line leadership experience
Fitness, hospitality, or service industry experience preferred
Proficiency with fitness management software
CPR certification within 30 days
EōS Ethos and Customer Service Training within 30 days