It Associate

Braze

Chicago, United States
Base: $71,000 - $79,000pyear; bonus/equity: ote $7...
On-site
It technical support
Macos and ios hardware support
Av support
Braze seeks an IT Associate to provide technical assistance to employees, handling service desk requests like account and hardware provisioning, and supporting macOS/iOS devices

Job Summary

  • Braze seeks an IT Associate to provide technical assistance to employees, handling service desk requests like account and hardware provisioning, and supporting macOS/iOS devices.
  • The role involves troubleshooting hardware and software issues, providing in-office AV support, managing conference room equipment, and supporting remote offices in different time zones.
  • Braze offers a comprehensive Total Rewards package including competitive compensation, equity grants, and benefits such as flexible paid time off and professional development support.

Matching Summary

Braze seeks an IT Associate to provide technical assistance to employees, handling service desk requests like account and hardware provisioning, and supporting macOS/iOS devices.

Salary

Base: $71,000 - $79,000/year; Bonus/Equity: OTE $79,000 - $87,800/year; Benefits: Comprehensive Total Rewards package

Skills & Requirements

Must-have

  • IT technical support
  • macOS and iOS hardware support
  • AV support
  • account provisioning/de-provisioning
  • IT asset management
  • network connectivity troubleshooting

Nice-to-have

  • self-starter
  • high attention to detail
  • empathetic user approach
  • clear communication skills
  • bias toward action

Key Requirements

  • 3-5 years of technical support experience
  • Ability to troubleshoot and administer Apple computers
  • Basic understanding of wired and wireless networks
  • Experience with Google Meet and Zoom device configuration

Work Rights

Not specified

Tailored Resume

Cover Letter