Loss Mitigation Analyst

Daimler Truck North America (DTNA)

Charlotte, NC, US
Pyy offered dependent on knowledge, skills, + expe...
Hybrid
Collateral-based collections experience
Customer service experience
Negotiate payment resolutions
Review, analyze, and recommend payment solutions for customers past due, responsible for maintaining delinquency levels, repossession volumes, and charge-off accounts

Job Summary

  • Review, analyze, and recommend payment solutions for customers past due, responsible for maintaining delinquency levels, repossession volumes, and charge-off accounts.
  • Provide customer service for current and delinquent customers, becoming knowledgeable in bankruptcy laws and working with outside attorneys.
  • Benefits include 401k company contribution with company match, paid vacation, holidays, parental leave, healthcare plans, and wellness programs.

Matching Summary

Review, analyze, and recommend payment solutions for customers past due, responsible for maintaining delinquency levels, repossession volumes, and charge-off accounts.

Salary

Pay offered dependent on knowledge, skills, and experience; Benefits include 401k company contribution with company match up to 6 % as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.

Skills & Requirements

Must-have

  • Collateral-based collections experience
  • Customer service experience
  • Negotiate payment resolutions
  • Microsoft Office proficiency
  • Analyze financial performance

Nice-to-have

  • Problem Solving and Analysis
  • Relationship Building
  • Basic accounting skills
  • Basic bankruptcy laws understanding

Key Requirements

  • 1-2 years experience or 4 years experience in lieu of a degree
  • 1 year collateral-based collections experience
  • 1 year customer service experience
  • Legally authorized to work permanently in the country of posting

Work Rights

Legally authorized to work permanently

Tailored Resume

Cover Letter