Customer Service Representative

Concentrix

Visakhapatnam, India
Customer service support
Resolve customer inquiries
Maintain basic knowledge
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Concentrix is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service support
  • resolve customer inquiries
  • maintain basic knowledge
  • track and document information
  • demonstrate empathy
  • work in a fast-paced environment

Nice-to-have

  • offer additional products
  • participate in improvement activities
  • pleasant and professional tone

Key Requirements

  • 0 to 3 years of relevant experience
  • Graduate / Undergraduate in any discipline
  • Strong computer navigation skills
  • Ability to effectively communicate
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter