Customer Benefit Advisor I (on-site)- Portland

Unum Group

Portland, ME, US
Base: $36,000.00-$62,400.00 annually; bonus/equity...
Onsite
High school diploma or ged required
Multiple system applications proficiency
Dual monitor computer skills
This role serves as the critical first point of contact for customers seeking accurate information on benefits, claims, and policy administration

Job Summary

  • This role serves as the critical first point of contact for customers seeking accurate information on benefits, claims, and policy administration.
  • Unum offers a competitive benefits package including health, vision, dental, disability insurance, up to 9.5% 401(k) contribution, and flexible work environments.
  • Incumbents must demonstrate strong customer service skills by resolving issues with empathy while meeting specific metrics like accuracy and average handle time.

Matching Summary

This role serves as the critical first point of contact for customers seeking accurate information on benefits, claims, and policy administration.

Salary

Base: $36,000.00-$62,400.00 annually; Bonus/Equity: Performance Based Incentive Plans available; Benefits: Health, Vision, Dental, Disability, PTO, 401(k) match

Skills & Requirements

Must-have

  • High school diploma or GED required
  • Multiple system applications proficiency
  • Dual monitor computer skills
  • MS Teams video communication
  • Shift availability 8am-8pm ET

Nice-to-have

  • 1 year customer service experience preferred
  • Insurance healthcare financial field background
  • Empathy and professional communication style
  • Fast-paced structured environment enthusiasm
  • Intellectual curiosity for continuous learning

Key Requirements

  • High school diploma or GED
  • Minimum 1 year customer service experience preferred
  • Experience in insurance/healthcare/financial fields preferred
  • Successful completion of Contact Center training program

Work Rights

Not specified

Tailored Resume

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