Manager - Vmware Customer Success

SHI International Corp

Base: $100,000 - $200,000; bonus/equity: includes ...
5+ years customer success experience
2+ years people leadership experience
Expert crm software proficiency
The role is responsible for leading the day-to-day execution of the Customer Success motion with a focus on VMware Cloud Foundation adoption and value realization

Job Summary

  • The role is responsible for leading the day-to-day execution of the Customer Success motion with a focus on VMware Cloud Foundation adoption and value realization.
  • Employees enjoy continuous professional growth, leadership opportunities, and world-class facilities as part of a $16 billion global provider of IT solutions.
  • The position involves coaching Customer Success Managers, driving consistent process execution, and ensuring accurate reporting on health, consumption, and outcomes.

Matching Summary

The role is responsible for leading the day-to-day execution of the Customer Success motion with a focus on VMware Cloud Foundation adoption and value realization.

Salary

Base: $100,000 - $200,000; Bonus/Equity: Includes bonus component; Benefits: Medical, vision, dental, 401K, flexible spending

Skills & Requirements

Must-have

  • 5+ years Customer Success experience
  • 2+ years people leadership experience
  • Expert CRM software proficiency
  • VMware Cloud Foundation knowledge
  • Executive stakeholder management

Nice-to-have

  • Strong cross-functional collaboration skills
  • Empathy and emotional intelligence
  • Strategic thinking and adaptability
  • Proven ability to drive retention
  • Excellent written communication

Key Requirements

  • Bachelor's degree or relevant work experience
  • 5+ years in Customer Success or Technical Account Management
  • 2+ years of direct or matrix leadership experience
  • Working knowledge of VMware products and licensing motions

Work Rights

Not specified

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