The role involves managing client interactions in the Madrid office to meet bank strategy and provide an outstanding customer experience
Job Summary
The role involves managing client interactions in the Madrid office to meet bank strategy and provide an outstanding customer experience.
Responsibilities include informing clients about product offerings, identifying cross-selling opportunities, and executing banking operations according to internal procedures.
Candidates must demonstrate knowledge of bank products, campaigns, and market competition while ensuring all actions comply with security and audit norms.
Matching Summary
The role involves managing client interactions in the Madrid office to meet bank strategy and provide an outstanding customer experience.
Skills & Requirements
Must-have
Customer interaction management
Cross-selling financial products
Banking operational procedures
Compliance with audit standards
Client needs assessment
Nice-to-have
Proactive sales approach
Knowledge of competitor landscape
High customer experience standards
Key Requirements
Degree in Law, Economics, or Business Administration (ADE)
Minimum 6 months experience in banking customer service
MIFID certification (valuable)
LCI certificate required
Knowledge of banking operations and sales techniques